Getting Started
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Knowledge base
Version History
Activation, Sign-in & Licensing
- Camtasia did not ask for my key after upgrading
- Unable to Verify License in Camtasia Editor
- No Network Connection Error in Camtasia Editor
- Camtasia Editor showing "Maintenance Expired" after upgrading to Camtasia Pro
- Camtasia Individual Subscription Not Activating
- Skip Sign In on Camtasia Editor 2023 and Camtasia Editor 2024 See all 11 articles
Performance & Crashes
Projects, Media & File Formats
Audio (Recording & Editing)
Recording
Editing & Effects
Export, Share & Publish
Install & Uninstall
- Modify, Repair, Remove when attempting to open software
- Service TechSmith Agent (TechSmith Agent) Failed to Start
- Use the Camtasia Editor UninstallerTool.exe as Command Line Tool
- Error Code 1603 Fatal Error During Camtasia Editor Installation
- Error 1392 When Installing Camtasia Editor on Windows
- Setup Error 8695 When Installing Camtasia Editor See all 20 articles
Compatibility & Requirements
General Information & Video Tips
- How do I Make a Video With Camtasia Editor?
- Does Camtasia Editor Have a Light Mode?
- What Training Is Available for Snagit and Camtasia Editor?
- Using Dynamic Backgrounds in Camtasia Editor 2023 and newer (Video)
- 10 Ways to Edit and Improve a Zoom Webinar Recording with Camtasia Editor (Video)
- Changes to Quizzing in TechSmith Apps See all 32 articles
Version History
Activation, Accounts & Preferences
Recording
- Camtasia Editor Mac Temporary Recording Location
- How to Turn Off Camtasia Rev (Mac)
- Camera, Webcam and Virtual Camera Compatibility - Camtasia Editor Mac
- M1/M2 Chip and the Camtasia System Audio Capture Component
- macOS and the Camtasia Editor System Audio Capture Component
- Webcam Freezes During Recording With Camtasia Editor on macOS See all 13 articles
Editing & Effects
- My Sony Camera Footage appears washed out
- WebM File Support in Camtasia Editor
- How to Import Video from iPhone into Camtasia Editor
- Canvas Looks Darker Using Camtasia Editor on an M1/M2 mac
- Effects Missing in Camtasia Editor on macOS
- Using LUT Visual Effect in Camtasia Editor on macOS See all 13 articles
Export, Sharing, & Saving
- MP4 Produced With Camtasia Editor Results in Choppy Playback on iOS device
- Sign in with Google temporarily disabled for this app
- How to Avoid Blurry Videos
- After Production the Video Does Not Exist Using Camtasia Editor on macOS
- Unable to Unzip or Import Zip File from macOS to Windows
- Exported Video Had Faded or Incorrect Color See all 10 articles
General Error Troubleshooting
- Captions Troubleshooting for Camtasia Editor
- Unable to Start Camtasia Editor on MacOS
- White Spots in Editor and Sliders Not Working in Camtasia Editor Mac
- Unsupported Environments Using Camtasia Editor on macOS
- Camtasia Editor Mac Crashes During Export
- Camtasia Editor Mac Crashes While Editing See all 11 articles
Installation & Deployment
- Camtasia Editor Does Not Remember Key
- Using Camtasia Editor Media Assets on Mac
- Error "Camtasia" Can’t Be Opened Because It Was Not Downloaded From the App Store
- Installation Instructions For Camtasia Editor On macOS
- Uninstall Camtasia Editor on macOS
- Enterprise Install Guidelines For Camtasia Editor on macOS
Best Practices
- Where are the Camtasia Library Assets?
- How do I Make a Video With Camtasia Editor?
- What Training Is Available for Snagit and Camtasia Editor?
- Add Multiple Caption Languages to a Camtasia Editor Production on macOS
- Upload Files to a Web Server to Embed on a Website
- Change the Language in Camtasia Editor for Mac OS See all 8 articles
How To
- How Do I Export an MP4 from Camtasia Online?
- Can I Edit my Cursor in Camtasia Online?
- How Do I Import Media Into Camtasia Online?
- How Do I Record System Audio with Camtasia Online?
- How do I Open my Camtasia Online Project in an Older Version of Camtasia Editor?
- How Do I Restore a Deleted Scene? See all 7 articles
Troubleshooting
- Camtasia Online Wants to Look for and Connect to Any Device on Your Local Network
- Camtasia Online Is Not Recording Cursor
- Known Chrome Browser Extension Conflicts
- Unsupported Render Capabilities in Camtasia Online
- Large Camtasia Online Projects Take a Long Time to Export
- My Audio and Video Are Out of Sync in Camtasia Online See all 10 articles
FAQ
Troubleshooting
- Why Does My Audiate Want To Start a Trial
- How do I recover lost or unsaved audio files in Audiate?
- Required URLs for Audiate
- Audiate Experienced an Issue Connecting to the Transcription Service
- Retry Aligner Install? Failed to Download Aligner
- Importing file failed. Please check your network connection See all 8 articles
General
Version History
Activation & Sign-in
Capture - Image
- Snagit is Not Auto-Detecting Windows During Capture
- Snagit Print Screen Hotkey Not Working
- Snagit Capture is Washed Out With HDR
- Error: Failed to Save Document After Capture in Snagit
- Snagit Freezes, Crashes, or the Crosshairs Are Sluggish When Trying to Take a Capture.
- Snagit 2024.2.0 Captures Darker Than Original Image See all 22 articles
Capture - Video
- Video Capture Is Blank or Only Shows Initializing Screen In Snagit Editor
- Troubleshoot Video Capture Problems in Snagit
- Unable to Initialize Audio in Snagit
- Maximum Record Length Snagit Video
- An Audio Error Occurred (Error 33). HRESULT 0x8027025b When Attempting to Record a Video With Snagit on Windows
- Troubleshooting Video in Snagit on Windows See all 17 articles
Editor & Library
Crashing & General Errors
Sharing & Exporting
- Cannot Select Destination Folder in Google Drive
- Pasting Image in Microsoft Teams From Snagit Not Working
- Images Captured in Snagit Are Blurry or Fuzzy
- Screencast.com Authentication Required When Sharing from Snagit
- Snagit Support for Office 365
- Snagit Capture Image is Resized or Blurry when Pasted into Microsoft Word or Other Applications See all 23 articles
Installation & Updater
Enterprise, Deployment & VDI Environments
Tips & Workflows - Capture
Tips & Workflows - Editor
- How do I Open the Recents Tray in Snagit Editor?
- Manually Backup and Restore a Snagit Datastore
- Move Unsaved Captures to a Different Computer; Back-up & Restore Library in Snagit
- Snagit Library, Saved Captures Versus Unsaved Captures (Snagit 2021 and Earlier)
- Customize the Toolbar in Snagit (Video)
- Install Old Stamps from Older Snagit Version See all 18 articles
Version History
Activation & User Account Information
Installation & Deployment
- Snagit Installation Instructions On macOS
- The Disk Image Could Not Be Opened
- Enterprise Install Guidelines for Snagit on MacOS
- Uninstall Snagit for Mac
- System Audio Component Cannot Be Installed While Offline
- Snagit 2018 Can't Be Opened Because Apple Cannot Check It for Malicious Software See all 9 articles
Recording & Capture
Editor & Library
Troubleshooting & Errors
Export, Sharing & File Compatibility
Review Policies & Certifications
Purchase & Manage
- Installing Snagit or Camtasia Editor from Microsoft Store
- What is the difference between an Individual Subscription and a Business License Subscription?
- Volume and Enterprise Pricing Information
- What Payment Methods Can I Use?
- Do You Accept Purchase Orders (POS)?
- Can I buy from a local reseller? See all 12 articles
Package, Roll Out, & Drive Adoption
Product Evaluation
License and Software Keys
Downloads and Installation
- How to access the included Audiate features with Camtasia Editor
- Camtasia Individual Subscription- What happens if I already own a Snagit license?
- Download a Previous Version of TechSmith Software
- Install or Reinstall My Purchase
- I Need to Move My Software to Another Computer
- What Version of Windows Is Required for TechSmith Products? See all 22 articles
Purchasing and Invoicing
- I Need a Copy of My Invoice
- Do You Offer Monthly Subscriptions?
- Can I Lock in My Price for Future Orders?
- I Need Help Finding the Right Part Number on Your Price List:
- Why Is the Seat Extension Price on the Price List the Same Regardless of When the Additional Seats Are Purchased?
- What Is the Difference Between Camtasia Pro, Create, and Essentials? See all 46 articles
Terms and Policies
Renewals
Returns and Cancellations
Account Management
Seat Management
General
- Maintenance Transitioning to a Legacy Business License Subscription FAQ
- How Soon Should I Get a Response From Your Sales Team?
- Camtasia Pro Individual Subscription- I already have an Assets subscription
- What is Smart Move?
- TechSmith Unlocked FAQ
- Unlock New Revenue: Become a TechSmith Reseller! See all 10 articles
Online Store FAQ
Playback
- My Screencast Videos are Not Showing Correctly on My Website
- Supported Browsers for Screencast
- We're sorry, but we are unable to connect to this content. Please try refreshing the page or click here for more help.
- Unable to play any content on Screencast
- Re-encode high bit rate videos
- The playback of videos on Screencast seems to periodically Pause and then Resume See all 7 articles
Account Management
- What’s the Difference Between Screencast, and Screencast Pro?
- Display name not changing
- Having troubles logging in to Screencast
- I need to update or cancel my Recurring Billing Subscription information
- Error with account: Your sign in attempt has failed / Your sign up attempt has failed
- Activate Your Screencast.com Pro Account
Content Management
Uploading
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